Remember earlier this year, when I was so pleased with my new hands-off approach to health insurance? I just pointed out some anomalies to the people being paid and let them get to work on it.
One anomaly was that Gary was charged $5,000 for a procedure or drug that I could not identify. I think I decided it was the x-ray of his foot.
So, when my latest mail-order pharmacy invoice came back with a credit of $5,000, I patted myself on the back. "There's that five grand," I thought, "See, you just have to be patient and everything gets sorted out."
Then the next day, I called the specialty pharmacy to refill my Mayzent prescription.
The telephony system said, "Accredo is no longer your speciality pharmacy." Click. Call over.
"That was weird," I thought. I called back and heard the same thing.
Then began a long slog in which I data-mined through phone calls, emails, pharmacy web sites, work web sites. I tried changing to a different speciality pharmacy to see who barked. Finally, this seemed to be the trick: I contacted the prescribing doctor's office, they got on the case and got me back on the rolls, and painfully long story short, I get a new Accredo phone number and was all set up for a drug delivery on Monday.
Monday came and went. No drugs.
I dropped my "Just be patient, they'll take care of it" stance. I was pretty short with them. I did use The Tone.
Today at noon I will know if the impatient approach works better than the short-lived patient stance, because that's when the drugs should be here.
I am still proud that I ordered the meds when I had a week and a half left, not down to my last three. But that's about all I'm proud of.
AUGH. Sorry. Yes, it is cheaper for them if people give up. No, that's not an acceptable way for insurers to do business.
Posted by: KC | July 24, 2024 at 11:00 AM
KC - and it goes on. They sent one-third of the order, with "No refills" on the bottle.
Posted by: theQueen | July 25, 2024 at 06:40 AM
WHAAAT?
Yikes.
Posted by: KC | July 25, 2024 at 11:41 AM
KC - I think they're punishing the doctor's office in some way. Something about my prior authorization and prescription not being the way they'd like.
Posted by: theQueen | July 25, 2024 at 11:58 AM