Yesterday while I was at work I worked myself in way over my head. I was thrashing around in an ADL SCORM software package and none of it made sense. Years of experience with trashing has taught me what to do. Bypass the manual. Go visit the online support. I IM'ed the company.
Dave: Dave here. What is your question?
Ellen: Hi, Dave [I always try to be nice to the support guys.] I'm trying to test my zip file with the ADL Test Suite [blah blah, snip snip, this IM has been edited for time and content. Suffice to say, after 20 minutes, Dave ended up saying this:]
Dave: I am not familiar enough with this particular software. Please wait as I transfer you to someone who may be able to help you.
[Long wait. Unwisely, I check blogs and become giggly and perhaps a little juvenile.]
Steve: Hello, Ellen, this is Steve.
Ellen: Steve! Hi Steve!
Steve: Hello, how may I help you?
[This company is run by someone named Steve H_______. I know, because I read the technical forums and he sometimes answers questions, and signs his entries Steve H_______, President.]
Ellen: Is this The Steve? Like, PRESIDENT Steve?
[Long Pause. Long enough for me to evaluate what I had just typed and make me truly wish I hadn't hit Enter. Thankfully, he came back after three long minutes with:]
Steve: Yes ; - )
Ellen: [Recovering quickly] Squee!
[See? See what you have done to me? You darn kids.]
Steve: How may I help you?
[Edit. Snip. Suffice it to say, Steve (El Presidente) helped. I finished up with:]
Ellen: Thnak you, Steve, you were very heplful.
Ellen: Sorry. *heplful.*
Ellen: I can;t type because I'm so excited to be IMing with the President.