So, this hotel has two robots (Leo and Cleo) who respond to guest requests for select room service items: snacks, salads, or towels or soap.
I arrived day one at 8:30 p.m., which, I know this now, is prime robot time, while the restaurant is open. I walked past them in their home positions in the lobby. “Just robots,” I thought. “Don’t be old. Be cool … Don’t stare at the robots. Huh, the floor selection panel is outside the elevator — oh, it tells me which specific elevator to take when I press 9 –”
And then I was set upon by robots. They’d both been activated while I was adapting to the panel and they were now warbling at me and spinning like confused but delightful Roombas. I got on the elevator and only one followed me.
I was headed to nine, but the robot got off at six, warbled some more, trundled off the elevator and rolled down the hall to the room that summoned it. I don’t know if the warbling is there to humanize it or if it communicates with the elevator through electronic tones like Captain Crunch. That would explain why only one followed: the warbling is to communicate with the elevator and tell it what floor it wants, and you can’t have two competing signals in one elevator.
All week I’ve tried to think of something I could have it carry to me in the box in its head, but I didn’t need more soap or towels or snacks or salads. Gary wanted video and I pointed him to YouTube where he could type “EMC2 robots” and see lots of videos of robots arriving at the door.
Then I realized the journey is more important than the destination, so I went downstairs and spoke to the lovely lobby staff. They sent a robot to my room loaded with nothing so I could follow it.
It’s 3:59 minutes long, but you get to see me interact awkwardly with both robots and humans. (If the embed below doesn’t work it’s on YouTube here.)








